{"product_id":"b0999q7482","title":"The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling","description":"\u003cp\u003eEvery profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the brain drain of the Baby Boomers leaving and no clear educational process for adjusters.\u003c\/p\u003e\n\n\u003cp\u003eThe Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling  will help the adjuster: Write better reservation of rights letters Handle irate insureds and claimants in a more professional manner Understand how to read an estimate and medical records.\u003cbr\u003e\nChantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically.\u003c\/p\u003e","brand":"ANT","offers":[{"title":"Ebook","offer_id":67924521353461,"sku":"YSL52879","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/8774\/8597\/files\/61cHS051d4L._SY1500.jpg?v=1793673124","url":"https:\/\/www.newbooks.store\/products\/b0999q7482","provider":"NewBooks","version":"1.0","type":"link"}